Privacy Policy
Rise Relationships | Rach Wilson
Last updated: 19th May 2026
Please note: This privacy policy was prepared for Rise Relationships and should be reviewed by a qualified legal professional before publishing, particularly if you have concerns about compliance with Australian Privacy Act requirements or GDPR for international users.
Overview
Rise Relationships ("we", "us", "our") is operated by Rach Wilson, based in Queensland, Australia. We are committed to protecting your privacy and handling your personal information responsibly.
This policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data. It covers our website (riserelationships.com), our membership platform, our AI relationship mentor Sage, and all associated services.
By using our website or services, you agree to the collection and use of information as described in this policy.
1. Who We Are
Business name: Rise Relationships ABN: 67686544667 Operator: Rach Wilson Location: Queensland, Australia Contact: theloveteam @ riserelationships.com Website: riserelationships.com
2. What Information We Collect
Information you provide directly
- Account information: Your name, email address and password when you create a membership account
- Partner account information: Your partner's name and email address if you request a second account under your subscription
- Payment information: Billing details when you subscribe — note that we do not store your full payment card details directly; these are handled securely by our payment processor (Stripe)
- Communications: Any emails, messages or feedback you send to us directly
- Affiliate information: Name, email, payment details and audience information if you apply to or participate in our affiliate programme
Information collected automatically
- Usage data: Pages visited, time spent on site, links clicked, device type and browser information
- Cookie data: Small files stored on your device to improve your experience (see Section 8 on Cookies)
- IP address: Your internet protocol address, used for security and analytics purposes
Information from your use of Sage
- Conversation content: The content of your conversations with Sage, our AI relationship mentor, is processed by Relevance AI (our AI platform provider) to generate responses
- Memory data: With your consent, Sage builds a personalised profile over time based on information you share — including your relationship situation, family context, communication preferences and personal history. This is used solely to personalise your experience with Sage.
- Usage patterns: How frequently you use Sage, session length and feature usage
3. How We Use Your Information
We use your personal information to:
- Provide our services: Create and manage your membership account, provide access to Sage, process payments and manage subscriptions
- Personalise your experience: Enable Sage to build a personalised understanding of your situation over time, making conversations more relevant and useful
- Communicate with you: Send welcome emails, account information, subscription updates, feedback requests and relevant information about our services
- Improve our services: Understand how our services are used and identify areas for improvement
- Process payments: Manage subscription billing, refunds and payment history through Stripe
- Run our affiliate programme: Track referrals, calculate commissions and process affiliate payments
- Comply with legal obligations: Meet our obligations under applicable Australian and international law
- Protect our services: Detect and prevent fraud, abuse or security issues
We will never sell your personal information to third parties.
4. A Specific Note on Sage and AI Conversations
We want to be especially transparent about how your Sage conversations are handled.
Your conversations are private. Rach Wilson and the Rise Relationships team cannot access or read your individual conversations with Sage. Your conversations are your own.
AI processing: Your conversation content is processed by Relevance AI (our AI platform provider) and Anthropic (the underlying AI model provider, Claude) in order to generate Sage's responses. Both providers have their own privacy policies and security practices. Links to these are provided in Section 6.
Memory and personalisation: Sage builds a personalised picture of you over time based on what you share. This memory is specific to your individual account — if you and your partner both have accounts, your memories are completely separate. This data is used only to make your Sage experience more relevant and useful.
Data retention: Your conversation history is retained for as long as your account is active. If you close your account, you may request deletion of your conversation data (see Section 9).
Sensitive information: We understand that conversations with Sage may involve sensitive personal information including relationship difficulties, mental health, family circumstances and neurodivergent diagnoses. We take the privacy of this information seriously and it is not used for any purpose other than providing and improving your Sage experience.
AI is not a substitute for professional support. Sage is an AI tool. Conversations with Sage are not subject to the same confidentiality protections as conversations with a licensed therapist or medical professional. If you have concerns about this, please consider what information you are comfortable sharing.
5. Legal Basis for Processing (Australian and International Users)
For users in Australia, we collect and process your information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
For users in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases under GDPR:
- Contract: Processing necessary to provide the services you have subscribed to
- Legitimate interests: Improving our services, preventing fraud and communicating relevant information
- Consent: Where you have explicitly consented, such as to marketing emails or Sage memory features
- Legal obligation: Where required by law
6. Third Parties We Work With
We use the following trusted third-party services to operate our business. Each has their own privacy policy governing how they handle data:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Kartra | Membership platform, email marketing, affiliate management | kartra.com/privacy |
| Stripe | Payment processing | stripe.com/privacy |
| Relevance AI | AI platform powering Sage | relevanceai.com/privacy |
| Anthropic (Claude) | Underlying AI model for Sage | anthropic.com/privacy |
| Netlify | Website hosting | netlify.com/privacy |
| Google Analytics | Website analytics (if used) | policies.google.com/privacy |
We only work with third parties who meet appropriate data protection standards. We do not authorise these parties to use your data for their own marketing purposes.
7. Data Storage and Security
Your data is stored on secure servers provided by our platform partners (primarily Kartra and Relevance AI). We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.
While we take reasonable steps to protect your information, no internet transmission or electronic storage is 100% secure. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorised access.
8. Cookies
Our website uses cookies — small text files stored on your device — to:
- Keep you logged in to your member account
- Remember your preferences
- Understand how our website is used (analytics)
- Improve website performance
Types of cookies we use:
- Essential cookies: Required for the website to function. Cannot be disabled.
- Analytics cookies: Help us understand how visitors use our site. You can opt out.
- Preference cookies: Remember your settings and preferences.
You can control cookies through your browser settings. Note that disabling certain cookies may affect your experience on our website.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
The right to access: Request a copy of the personal information we hold about you.
The right to correction: Request that we correct inaccurate or incomplete information.
The right to deletion: Request that we delete your personal information. Note that we may need to retain some information for legal or contractual reasons.
The right to data portability: Request your data in a portable format.
The right to object: Object to certain types of processing, including direct marketing.
The right to withdraw consent: Where processing is based on consent, withdraw that consent at any time.
Sage conversation data: You may request deletion of your Sage conversation history and memory data by contacting us. Please note that this will reset Sage's personalisation of your experience.
To exercise any of these rights, please contact us at [your email address]. We will respond within 30 days.
10. Data Retention
We retain your personal information for as long as your account is active and as needed to provide our services. When you close your account:
- Account information is deleted within 30 days
- Payment records may be retained for up to 7 years for tax and legal compliance
- Conversation data with Sage can be deleted on request
- Anonymised, aggregated data (which cannot identify you) may be retained indefinitely for service improvement purposes
11. Children's Privacy
Our services are intended for adults (18 years and over). We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.
12. International Transfers
Rise Relationships is based in Australia. Our service providers (including Kartra, Relevance AI and Anthropic) may process your data in other countries including the United States. We take reasonable steps to ensure that international transfers of your data are handled in accordance with applicable privacy laws.
13. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.
14. Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the "last updated" date at the top of this page and notify active members by email of any significant changes. Your continued use of our services after any changes constitutes acceptance of the updated policy.
15. Contact Us and Complaints
If you have questions about this privacy policy, concerns about how we handle your data, or wish to exercise your rights, please contact us:
Email: theloveteam @ riserelationships.com Website: riserelationships.com
Australian users: If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
EEA/UK users: If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.
This privacy policy was last updated on 19th May 2026
Rise Relationships | Rach Wilson | Queensland, Australia RiseRelationships.co